How Do We Deliver?

We process all deliveries through the country’s reputed courier services and shipment partners.

How Much Are the Delivery Charges?

Delivery charges vary depending on:

·         The type of product

·         Delivery location

·         Delivery distance

Estimated Delivery Time

·         Inside Dhaka: 2 to 7 working days (maximum)

·         Outside Dhaka: 5 to 15 working days (maximum)

Government and public holidays are counted as non-working days.

Notes:

·         Orders placed after 2 PM are considered as orders of the next business day.

·         Business Days: Saturday to Thursday (excluding public holidays).

·         Delivery may be delayed due to:

o    Government/public holidays

o    Product unavailability or stock-out issues

o    Third-party courier delays

Returns, Replacement & Refund

Return Policy

Conditions for Return

A returned product will be accepted only if:

·         The product is unused, unworn, unwashed, and free from any defects

·         The original tags, manuals, warranty cards, and accessories are intact

·         The product is returned in its original, undamaged, unmarked packaging/box

Return Is Allowed If:

·         Delivered product is physically damaged or defective upon arrival

·         Delivered product is incorrect (different from website listing)

·         Delivered product is incomplete (missing parts/items)

Return Is NOT Allowed If:

Once a product is delivered and sold, the customer cannot return it except for DOA (Dead on Arrival) or DAP (Dead at Purchase) cases.

Return Policy by Category

Returned products must be sent back within 7 days of delivery for all categories:

Refund Policy

Conditions for Refund

A refund may be issued if:

·         The returned product does not meet ANTS Shop standards

·         The customer is dissatisfied and requests a refund within 7 days of delivery

Processing Time

·         Single item:

o    Must be returned within 3 working days

o    Requires 7 working days for quality check and refund processing

·         Bulk items:

o    Must be returned within 3 working days

o    Requires 12 working days for quality check and refund processing

Refund Method

Refund amount will be provided via:

·         Credit back to customer card

·         Bank account

·         Mobile financial service (MFS)

·         Cheque (customer must provide bank details)

Additional Rules

·         Refund will be issued if ANTS Shop fails to meet delivery deadline

·         Customer may request a refund before delivery confirmation; otherwise, the item will be treated as sold and only warranty claims will apply

Replacement Policy

Conditions for Replacement

·         Replacement is valid under the terms and conditions provided by the brand

·         Damaged or faulty products at the time of delivery may be replaced or refunded as per customer preference

Payment Policy

Conditions for Payment

·         Customer must create an account using valid information

·         Valid card/MFS information must be used for payment

·         If false information is provided, ANTS Shop reserves the right to take legal action

Payment Options

Customers may pay using:

·         bKash

·         iPay

·         DBBL Rocket

·         Upay

·         SureCash

·         VISA

·         MasterCard

·         AMEX

Pay on Pick

For the Pay on Pick option, customers must pay in cash at the showroom at the time of product pickup.